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Member FAQs  
   

  • chevron_rightWhy do we need a new website?
    The decision by the board to develop a new website was in response to the inconsistent methods of communicating community information and events.  Some information was distributed via email, some via Facebook and even still some people required pamphlets or flyers.  Inevitably certain people were missing out on information they should have received.  The hope is that this website will be a common portal for all community members to access.
     
    Additionally, the intent of the website is for the information flow to be two way.  Members will be able to provide information about upcoming events, announcements, services, and other notables.  
  • chevron_rightDoesn't Facebook do a lot of this for us already?
    Yes, it definitely has been a great tool for the community.  Unfortunately, not everyone has a facebook account and so posting on Facebook is not inclusive of the entire community.  The goal is to have the website offer similar features to Facebook and allow for the communications to reach the entire Whitehurst community.  While it certainly can't supplant Facebook in convenience, the hope is it will provide a common portal for everyone.  All Board announcements and communications will be posted on the website and email communications will be managed from the website as well.
  • chevron_rightWhat happens to the "editme" site?
    The website whitehurst.editme.com will be sunset as the new website comes online.  An effort has been made to transition all the critical information from that site over to this site.
     
    All vital documents posted on "editme" have been moved over and can be found in the "Documents" section. 
  • chevron_rightWill we still get emails with community information?
    Yes, email will remain the biggest form of direct communications used by the community.  The transition will be to manage email communications through the website, utilizing the member directory for the address list.  Updating the email list has been a manual effort in years prior and thus the list was never completely accurate and there was no clear mechanism to add or remove emails from the list.  
     
    Utilizing the website for emails will allow us to ensure all members registered on the website will be on the receipt list for all community emails.  
  • chevron_rightYour FAQ doesn't have my question, how do I get it answered???
    Despite our attempt to anticipate all the FAQs, I'm sure we've missed some.  If you have any questions, please feel free to contact the Website Administrator to ask direct questions about the website.  If its frequently asked, we will make sure to add it to the FAQs!
Registration
  • chevron_rightDo I need to create a login or can I use the site without one?
    A login is required to allow you to access certain elements of the site that are restricted only to Members.  This includes the member directory; event registrations; clubhouse or pool reservations; and other service areas.  Certain areas of the website will be accessible without logging in, but those "public" areas will contain no personal information from any of our registered members.
  • chevron_rightHow do I register?
    Right at the top of the menu on the left side of the page there is a link that says "Register" please click there to start the process.  Or you can click HERE and it will take you to the registration page.
  • chevron_rightWhat do I choose under "Property"?
    All website accounts will be tied to a property, only one household can register per address.  Select your street and then select your house number.  Your registration will be then tied to your address.  This link serves a couple purposes:
    1) It helps to ensure that former members cannot keep their logins after they move out of the community.  
     
    2) It also allows for other website functions such as automated dues billing, a feature we may implement in the future.  
  • chevron_rightHow do I create an account if someone in my household already registered with our address?
    If someone in your household has already registered using your address, they are considered the "primary" profile for your address.  The primary profile can add additional "Level 2" users by logging in and accessing their Profile to add users.  Level 2 users will have all the same access rights as a Level 1 user with no limitations or differences.  This distinction is a system function that allows registrations to track by address rather than by person, which helps in administration of the site and will link billing and other functions at a later date.
  • chevron_rightHow do I register in the Member Directory?
    One of the very useful tools of the Whitehurst community since its inception has been the member directory.  This is a listing of all community members, by address, including contact information and number of household members.  
     
    One of the great benefits of the website will be the automatic maintenance of the directory.  Your user profile will populate the member directory and if your information requires updating or revision the member is free to update themselves.  There is no need for changes to be communicated to a single person to publish the update.  This allows for our directory to be updated dynamically, hopefully reducing the amount of outdated information.
     
    The Member Directory will be accessible ONLY when logged in to your profile.  This is to protect member's information and limit access only to fellow community members.
Website Features
  • chevron_rightHow do I post a Lost & Found item?
    To go to the Lost and Found page you can use the Navigation Menu on the Left or you can click on "View Lost & Found" from the Home page.  Near the top of the page there will be a link that says "Post a Lost and Found Item", this will take you to a web form that will allow you to fill in a description, post contact information if needed and add picture files of the item.  This can be done through your phone's web browser to make it easy to post pictures.  Lost and Found items will be posted for a minimum of 15 days.
  • chevron_rightWhat is on the calendar?
    The Calendar will be at the heart of the website's usefulness.  Activities can be posted by the board and submitted for inclusion by community members.  

    The Calendar can be filtered by category, or can be unfiltered to show all activities.  For example, the pool operating calendar can be filtered to show only pool hours by choosing "Pool Operating Hours"; or you can select the "Swim Team" category to see swim team practice times, meet schedules and other Swim Team sponsored events.
     
    Members can also click on the "Submit a New Event" link to post a new event to the calendar.  All member submitted events will be reviewed by the Website Admin and the Board of Directors (as needed) before being posted.  Submissions will be reviewed within 24 hours.
  • chevron_rightHow do I post an announcement or submit an event for inclusion on the site?
    If you have an Announcements or Upcoming Activities you would like to communicate to the community, you may submit it for inclusion to the site.  All Upcoming Activities are accessible via the navigation menu, and User Announcements can be found or added on the Home page.  
     
    All new activities or announcements are reviewed by the website administration and should be processed within 24 hours.
     
     
  • chevron_rightWhat is Event Registration?
    Event Registration is used to help manage attendance for Board approved or Board sponsored events.  This would include events like the Pool Opener or an approved event such as a community fundraiser.  
     
    The Event registration allows for a RSVP form to be developed specific to each event, allowing the event planners to take head count and collect any additional information from attendees that is needed (volunteering, guests, payments, pot luck contributions, etc).
     
     
  • chevron_rightWhere do I find our Community Constitution, by-laws and other important documents?
    There is a document page with a Directory structure that contains all important documents pertaining to the Whitehurst Resident Club Association.
  • chevron_rightWhat are Classified Ads?
    Recently many people have reached out via the Whitehurst Community Facebook page if they were sell or purging something from their house that they thought might be useful to the community.  In an attempt to reach a wider audience, we included a feature on the website to post Ads for goods that a community member may want to offer to their neighbors.  
     
    You can post a description and picture in the ad which will then be posted on the website.  
  • chevron_rightHow do I post a item I found or an item I lost to the "Lost & Found"?
    If you'd like to post something on the Lost & Found, you can login under your account, go to the Lost and Found link on the Navigation Menu (or on the homepage click "View Lost & Found").  To add a new item to the list, click on the "Post a Lost or Found Item" link and it will take you to a form.  You can complete the form and identify the item in question, you can also add picture files to help.  After which you can submit the form and it will be posted to the website after review by the Website Admin.  
     
    You can also access the website via your phone browser (Chrome or Safari)  if it is easier for you to post a picture of the item.  

 

 
 
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